Exchange Policy

This Policy explains how exchanges work for products bought on the cozylivingw website. The site is run by Shenzhen Yixi Technology Co., Ltd.Ltd. ("the Company," "we," "our," or "us"). When you ask for an exchange, you are agreeing to follow this Policy.

 Part One — What Qualifies for an Exchange

1.1 Time Window
You may ask to exchange a purchased item for a different size or style within thirty (30) days of receiving your order.

1.2 Cost
Exchanges themselves are free. However, you are responsible for all shipping costs related to the exchange.

1.3 Condition Requirement
To qualify, the item must be unused, unworn, and in perfect condition.

1.4 Exceptions

The condition requirement in Section 1.3 does not apply in the following cases, and we will still accept the exchange:

  • (a) the item is defective because of a manufacturing problem;

  • (b) the item was damaged during shipping;

  • (c) you received the wrong product.

1.5 Inspection
Every item sent for exchange must be inspected by us. The exchange is processed only after the item passes inspection. We appreciate your understanding and cooperation on this point.

Part Two — How to Complete an Exchange

2.1Step 1: Start the Request
Email our customer service team at service@cozylivingw.com to submit your exchange request.

2.2 Step 2: Provide the Details
Your request must include your order number, the item(s) you want to exchange, the reason for the exchange, and the new size or style you want.

2.3 Step 3: Get the Return Address
Once approved, our customer service team will give you the correct return address based on where you are located. Please note: our headquarters address is not a valid return address. Use only the address provided by the customer service team.

2.4 Step 4: Prepare the Package
Print the return shipping label we provide and attach it securely to the outside of the return package.

2.5 Step 5: Send the Package
You can arrange a pickup with your local postal service, or drop the package off at the nearest post office.

2.6 Step 6: Share the Tracking Number
Email the tracking number to our support team. Once we receive and inspect the returned item, we will ship the replacement within three (3) business days and email you the new tracking number.

Part Three — Customer Support

3.1Our Commitment
We are committed to giving you the best possible customer service and will assist you throughout the entire exchange process.

3.2 Questions?
If you have any questions or need further help with this Policy, contact our customer service team at service@cozylivingw.com.