Privacy Policy

What does this Policy cover?

It covers how your personal information is collected, used, stored, shared, and protected when you browse the cozylivingw website, place an order, or use any of our services. cozylivingw is a brand owned by Shenzhen Yixi Technology Co., Ltd.and "we" below means that company.

This Policy also explains what rights you have over your data and how to reach us. Please read it before using our services; by using them, you confirm you understand it. If you disagree, please don't use them.

The Policy may be updated, and updates change the "Effective Date" at the top. If a change materially affects your privacy rights, we'll tell you on our website or directly.

What information do you collect?

When you order, we get what you fill in: name, email, billing address, shipping address, phone number, and payment information.

When you browse, some information is collected automatically: IP address, browser type and version, operating system, device identifiers, referring and exit pages, time spent on pages, and other browsing behavior.

With your consent, we may also send you store news, new arrivals, offers, and other updates.

What do you use it for?

For these things: processing transactions and fulfilling orders; customer support and answering questions; managing delivery, returns, and refunds; improving the website and user experience; sending service updates and promotions, with your consent; detecting and preventing fraud or unauthorized activity; and meeting legal obligations.

I gave consent — can I take it back?

Yes. Information you provide to complete a transaction, verify payment, or arrange a return is used only for those specific purposes. If we want to use it for something else, like marketing, we'll ask separately.

To withdraw consent, email service@cozylivingw.com anytime. Once we receive it, we'll stop collecting, using, or disclosing your information, unless the law or a contract requires us to keep it.

Where is my data stored? Is payment secure?

Our store runs on the Shopline platform, which provides our e-commerce infrastructure. Your data is stored securely within Shopline's data infrastructure, behind firewalls.

On payment: when you use a direct payment gateway, your information is encrypted and processed under the Payment Card Industry Data Security Standard (PCI-DSS). Credit card data is kept only as long as needed to complete that transaction, then securely deleted.

All payment gateways we use comply with PCI-DSS guidelines. For details, see Shopline's Terms of Service and Privacy Policy.

Do you share it with third parties?

Some third parties (payment processors, logistics partners, analytics tools) may access, process, or store your personal information while helping us. Each follows its own privacy policy, and we suggest you review them to see how your information is handled.

These third parties may be located outside your country. Depending on where they are, your information may be subject to different laws (for example, the U.S. Patriot Act).

Once you leave our website or are redirected to a third-party site or app, this Policy and our Terms no longer apply.

What about links on your site?

Our website may contain links to third-party sites. We're not responsible for how they handle privacy, and we suggest you read their privacy statements.

How is data security handled?

We use appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction.

Payment information you provide is encrypted with SSL and AES-256. No system can guarantee absolute security, but we follow PCI-DSS standards and industry best practices.

Is there an age requirement?

Yes. By using our website, you confirm you've reached the age of majority where you live, or that you've consented on behalf of minors in your care.

Will this Policy change?

Yes. We may change it at any time, and changes take effect when posted on our website. If a change is significant, we'll notify you prominently on our site so you know how data collection and use may be affected.

If cozylivingw is acquired by or merged with another company, your information may be transferred to the new owner so services can continue.

What rights do I have, and how do I contact you?

Depending on where you live, you may be able to: access the data we hold about you; correct inaccurate or incomplete information; request deletion (the "right to be forgotten"); and restrict or object to how we process your data.

To exercise these rights, ask a question, or file a complaint, email our Privacy Compliance Officer at service@cozylivingw.com.

We'll respond within a reasonable timeframe, in line with applicable law.