Frequently Asked Questions (FAQ)
Brand Ownership
cozylivingw is operated by Shenzhen Yixi Technology Co., Ltd.and all rights belong to the company.
Business address: Room 502, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen City,Guangdong ProvinceService email: service@cozylivingw.com
Customer service phone: +86 18038177170
Response time: usually within 1–2 business days
1. Ordering & Payment
How to order: Select products on our website, add them to your cart, and complete checkout.
Payment methods: Major credit cards and other secure options, all processed through encrypted, trusted payment gateways.
Modifying or canceling an order: Contact customer service for assistance while the order has not yet been processed or shipped.
Order confirmation: A confirmation email is sent automatically after ordering; if it doesn't arrive, check your spam/junk folder first.
2. Shipping & Delivery
Shipping time: Varies by location and selected shipping method; the estimated delivery time is shown at checkout.
International shipping: Depends on whether your delivery region is supported; check at checkout or contact us to confirm.
Order tracking: A tracking number is sent by email after shipment, and you can track your package online.
Delayed or lost packages: Provide your order number, and we'll work with the carrier to resolve it promptly.
3. Returns & Refunds
Return eligibility: Contact us within the return window; items must be unused and in their original packaging.
Request process: Email your order number and the reason for the return, and our team will guide you through the process.
Refund time: Processed within business days after we receive and inspect the returned item; exact timing varies by payment provider.
4. Product & Usage
Quality and safety: Products comply with applicable safety and quality standards.
Instructions and details: Available on each product page; contact us for further assistance.
5. Contact & Business
Contact channels: Email service@cozylivingw.com; phone +86 18038177170.
No email reply: Check your spam folder first, then resend your message or call us directly.
Business partnerships: Email service@cozylivingw.com with the subject line "Business Inquiry."
Hangzhou Yuanlin Culture Media Co., Ltd.
Room 502, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen City,Guangdong
ProvincePhone: +86 18038177170｜ Email: service@cozylivingw.com