Refund Policy

First, when you can return

You have thirty (30) days from the date your order is delivered to request a return — that's the "Return Window."

To qualify, the item must meet three conditions at once: unused, unworn, and in its original condition; all original tags still attached and in the original packaging; and proof of purchase, meaning the applicable order number.

We don't accept items that have been worn, damaged, altered, or sent back without our prior authorization.

How to return: step by step

Step one: email service@cozylivingw.com to reach our support team, and include your order number and the reason for the return.

Step two: once we approve, ship the item using a trackable service to:

Return Address: Room 502, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen City,Guangdong Province

Step three: you cover the return shipping cost. We charge no restocking fee. Keep your shipping receipt for reference.

When the money comes back

Once we receive and inspect the return, we'll let you know whether it's approved.

If approved, the refund is processed within seven (7) business days of our receiving the item.

After processing, the refunded amount is credited to your original payment method within five (5) business days.

How much you get back

Orders placed without discounts or promotions get a full refund of the item price.

Shipping and insurance fees are not refundable.

Orders bought during sales or promotions may have an adjusted refund amount, as we determine.

For detailed help, contact our support team.

A few things to keep in mind

Returns sent without our prior authorization may not be accepted.

We're not responsible for parcels lost or damaged during return shipping. So please use a trackable service and keep the receipt.

This Policy applies only to orders placed directly on the cozylivingw website.

Questions?

For any questions or further help with this Policy, email service@cozylivingw.com.